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General FAQs/ HowTo...
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There were 18 articles found in this category:
 MOQ: Esinomart Minimum Order Quantity
What is the minimum number of pieces I can buy? Esinomart has no minimum order quantity, and we can ship single item samples or large orders worldwide.
- Discounts On Overall Item Qty?
Can I get wholesale discounts if I buy large numbers of items, but they're not all the same item? Sorry, quantity discounts are calculated per item. (Combining different items into one order will however save on shipping costs.)
- Your Prices Are Expensive!
How come your prices are so high?! The prices you see on our site are our best prices! If you find identical products online for less, please let us know where and we will look into it! (You need to log in to view wholesale volume discounts.)
- Your Prices Are Cheap!
How come your prices are so low ?! Welcome to Esinomart! We pass on to you the benefits of the Chinese manufacturing miracle through the power of ecommerce. Esinomart is a well-established, registered Chinese company, with Western staff. All of our products are covered by our one-year warranty.
- Large Order Quotations
The price breaks indicated in the online shop normally go up to 100 or 200 pieces. What if you want to order A LOT MORE? Can Esinomart give you a good quote? Answer: Of course, we can get you better prices for large volume orders. If you are interested in a quote for a large quantity of items, p ...
- Give Me Wholesale Price Quotations
"I want to order X pieces of product Y delivered to country Z please quote me!" -> Please use the online system for quoting prices. Add items to your cart and see the price including shipping. "Is the price I see on the website cart the price I have to pay?" Yes, the price quoted in the price ...
- Show Me The Wholesale Prices!
How can I see the real wholesale prices? Please login and you will see the price discounts per product. Higher quantities means higher discounts. The prices you see are the real prices. If you are ordering more than 300 pcs of an item you are welcome to contact us for possible further discounts, ...
- The Price Is Red - What Does That Mean?
If you see a RED price on a Esinomart product, that means it's just been reduced to an ultra cheap special discount rate. The old price is crossed out and the red price is the new price FOR ANY QUANTITY. So the single item sample price is the same as the per-piece price at higher quantities. As ...
- Viewing Past Orders / Account History
How can I see my old orders? Can you give me details of past order number [xxxxx]? Can you send me copies of invoices for recent deliveries? It is possible to view and print all your past orders using the My Account page once logged into Esinomart: https://www.esinomart.com/account.php
- Shipping And Delivery From China - The Basics
"If I order electronics from Esinomart, how do you ship them to me? How much is delivery? And how long will it take?" Esinomart currently ships small and medium sized orders by international courier. The shipping rates can be previewed inside the Esinomart online shop checkout system. If you nee ...
- Bank Transfers, Confirmations, and Trust!
QUESTIONS ABOUT BANK TRANSFERS, THE ORDER CONFIRMATION PROCESS, AND TRUST! "I've got a tricky question for you - can you help? I made several similar test orders and checked them out. I haven't paid for any yet, so the orders have order numbers and are 'completed' and 'waiting for payment' in t ...
- How to CANCEL an Order
Please cancel my order which I placed by mistake! I placed an order, but I've changed my mind. Close the order! There's a payment problem and now I can't send the money. How can I cancel the order? 1. - CANCELLATION BEFORE PAYMENT If you have not paid for your order, there is no need to contact ...
- Catalogue / Price List
Can you send me a catalogue? Sorry, we do not have a paper or database catalogue. We are adding new products daily, and constantly updating product descriptions and discount prices.The only way to search or browse esinomart products is using the online store system.
- Remove item from cart
How can I remove an item from the cart? Select the checkbox for "Remove" to the left of each product and then click "update". (You can't do it by modifying the quantity to 0.)
- Esinomart In Other Languages
Parlez-vous Français? Sprechen Sie Deutsch? ¿Habla Español? هل تتكلم اللغة العربية؟ I am sorry – we can only provide customer support by email in Eng ...
- Please Only Use English In Customer Support Queries
Esinomart can only offer customer support in English. Please email us in English. If you are phoning us, please speak English. Although we would love to, we cannot speak Portuguese, Spanish, German, French, Arabic, Japanese, Tagalog, Korean, Klingon, Esperanto, Russian, Czech, Polish, or Americ ...
- Other Shipping Options?
"I don't want to pay for such expensive courier delivery. Is there a cheaper option?" The courier shipping options you see during the checkout process online are the only options currently available. China standard postal delivery (including EMS) is not available for most exported products. Sorr ...
- I Want To Make An Order!
Please use our online shopping system for placing orders. Anyone can register with Esinomart and start ordering right away. If you're not sure how to use the online shop, please watch our introduction video. **Please don't attempt to place orders by email, fax, or phone unless we have already d ...
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